Night Audit Supervisor.

We are accepting applications for the following postion:

NIGHT AUDIT SUPERVISOR

RESPONSIBILTIES INCLUDE:

-Thorough knowledge of all front office and guest services department operations and individual job requirements
-Focus on financial results within the department, implement upselling strategies aligned with hotel goals
-Experience with handling complaints and ensuring resolutions are identified for guest challenges
-Experience with handling emergencies in a professional and educated manner
-Conduct audits, reporting and organization duties in line with financial and company procedures
-Interview and assist in making hiring decisions
-Manage all scheduling and training programs of front desk staff/ Overnight staff
-Monitor associate performance and encourage improvement
-Payroll administration for department personnel
-Ensure effective departmental communication and information systems through logs, department meetings, and hotel
meetings
-Read correspondence, and direct staff according to information obtained from other departments
-Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing
service
-Be readily available & approachable for all team members
-Take proactive approaches when dealing with associate concerns
-Always extend professionalism and courtesy to team members
-Celebrate and foster decisions that result in successes as well as failures
-Be readily available/ approachable for all guests
-Take proactive approaches when dealing with guest concerns; follow property specific second effort and recovery plan
-Ensure staffing levels allow team members to exceed guest needs
-Always extend professionalism and courtesy to guests
-Ability to handle cash and credit transactions
-Monitor front office systems and technology

QUALIFICATIONS:
-Minimum 3 years experience in a hotel front office supervisor position; overnight experience including night audit
-Previous experience working with PMS system (Opera/OnQ)
-Ability to handle multiple tasks and work well in environment with time constraints
-Ability to troubleshoot effectively
-Detail-oriented with good organizational skills, performing work accurately and efficiently
-Demonstrated excellent communication skills, both oral and written Strong computer skills, especially -Microsoft Office
(Word, Excel, PowerPoint)
-Must maintain a professional image and demonstrable leadership skills
-Ability to lift up to 25lbs; sit, stand, walk for an extended period of time
-Must have the ability to work a flexible schedule including evenings, weekends, overnight and public holidays

Location: Hampton by Hilton, Grand Cayman
Benefits in accordance with CI Labor Act
Full Time position up to 45 hours per week.