Manager - Investor Services.

Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to private debt, hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and capital markets. Harmonic is service-oriented and technology-intensive, providing comprehensive services and software that include operations outsourcing, custom development, and technology for global investment managers.

Manager - Investor Services

Responsibilities for this position, together with the Investor Services Team, include daily client servicing, recording and review of complex capital transactions while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients. Responsibilities include cash management; review/execution of bank, custody, and prime broker operating account documentation; and responding to client requests for information. The Manager will also be responsible for training team members in all aspects of proprietary systems and procedural workflow.

ESSENTIAL FUNCTIONS
General Responsibilities
- Managing day-to-day management/operations of the Investor Services team
- Work independently on all aspects of investor services for a large number of hedge fund accounts with a high volume of transactions and inquiries
- Respond to requests and inquiries from portfolio managers and investors
- Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures from various jurisdictions
- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents
- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
- Determine investors’ eligibility to invest in specific funds and assist with the onboarding of new investment vehicles
- Investor documentation review
- Manage relationships with new and existing investors
- Conduct overview of review process for incoming subscription funds
- Maintenance of member registers including responsibility for data integrity
- Assist with regulatory reporting
- Data entry related to investor attributes; maintain investor contact data
- Conduct ongoing investor prohibited-list checks; investigate and resolve any identified issues
- Ensure client communications are appropriately handled; assist with inbox, fax queue, telephone calls
- and emails as appropriate
- Recording transaction IDs in SharePoint system to incoming faxed documents
- Attach all documents related to transactions in FM3
- Set up wires for redemption payments
- Investor transaction processing
- Manager oversight of reconciling process

Reconciling Responsibilities
- Log all incoming subscription, redemption and transfer transactions in FM3
- Attach downloaded SWIFT reports to transaction entries in FM3
- Add review to pending subscriptions, redemptions and transfers in FM3
- Follow up on any AML needed for subscription, redemption or transfer orders
- Submit transfer requests to client for approval

Managerial Responsibilities
- Manage team resource allocation, conduct regular performance reviews, and oversee the recruitment
and training of Assistant Managers and other team members
- Training of Investor Services personnel in all aspects of FM3 and compliance
- Conduct performance reviews for direct reports

JOB QUALIFICATIONS
- Qualifications: A university graduate with a professional accounting qualification (CA, CPA, CGA, CMA or equivalent)
- Experience: 5+ years of experience working in a similar role or combined role working with complex securities and derivative products
- Knowledge: High level of expertise and technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, some accounting, prime brokerage, financing and custody

TECHNICAL REQUIREMENTS
- A sound knowledge of all Windows applications and knowledge of fund accounting
applications
- Minimum of 2 years’ experience working with FM3 software required

GENERAL SKILLS & ABILITIES REQUIRED
- Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
- Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings
- Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement
- Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence
- Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives
- Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes
- Interpersonal and People-Focused Engagement: Thrives in collaborative and people-facing environments, building and maintaining positive relationships through approachable communication, teamwork, and a genuine interest in supporting others while fostering a team-oriented atmosphere that promotes collaboration and the achievement of shared objectives
- Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions

SALARY and BENEFITS
- Salary USD$ 90,000 to $ 115,000
- Vacation – 25 days
- Standard Sick & Compassionate per law
- Pension – standard per law of 5% up to cap
- Health – 100% of employee only cost on a premier plan
- Annual discretionary bonus
- Relevant professional qualifications subscriptions covered up to US$1,500 per annum.
- Working hours, Job type, and location
o Hours: 8:30am – 5:30pm Monday to Friday
o Job Type: Full-Time permanent position
o Location: Full time in office – Cayman Corporate Centre