Multilingual Reservations & Guest Services Agent.

Cayman Crystal Caves is seeking a friendly, organized, and service-focused Multilingual Reservations & Guest Services Agent to help create memorable experiences for visitors from around the world.
In this guest-facing role, you will assist visitors before and during their arrival—answering enquiries, managing reservations, coordinating tour schedules, processing payments, and providing a warm Caymanian welcome.

Key Responsibilities
Successful candidates must be able to multitask in a fast-paced environment. Core duties include:
• Respond promptly and professionally to enquiries by telephone, email, online channels, and in person.
• Create, update, and confirm tour reservations.
• Welcome guests, complete check-ins, and explain tour procedures.
• Process payments and maintain accurate booking and guest records.
• Communicate tour availability, directions, policies, and visitor information clearly.
• Assist international guests in English and at least one additional language.
• Coordinate with tour guides and operations staff to support smooth daily schedules.
• Resolve guest concerns calmly and professionally.
• Promote available tours, experiences, and related services.
• Maintain a clean, welcoming, and organized reception area.
• Prepare end-of-day sales summaries.
• Consistently deliver exceptional customer service to all guests.

Applicant Requirements
Candidates for the Reservation / Guest Services Representative role should:

• Have a strong customer service background.
• Fluency in English and at least one additional language.
• Previous experience in reservations, hospitality, tourism, customer service, or a similar role preferred.
• Excellent verbal and written communication skills.
• A warm, confident and professional manner.
• Strong attention to detail and organizational ability.
• Reliable, punctual and able to work effectively as part of a team.
• Have their own transportation.
• Be able to work weekends and public holidays.
• Be willing and able to learn new skills, new systems, and new methods of performing reservation and reception duties.
• Demonstrate the ability to form and maintain positive working relationships with management, colleagues, guests, and external partners, regardless of age, gender, or ethnicity.
• Be available on call to respond to booking demands and tour inquiries.
• Comfortable using computers, email and Microsoft Word and Excel.
• Have familiarity with reservation/ticketing software such as Peek, Cloud bed, or
Opera (an advantage).
• Able to multitask and remain composed in a busy visitor environment.
• Reliable, punctual, and able to work effectively as part of a team.
• Display a passion for service and hospitality, pride in educating guests about our sites and culture, a commitment to safety and security, and a warm sense of humor and fun.

If you are passionate about hospitality, customer service, and creating memorable experiences for visitors, we would love to hear from you. Please send your résumé and cover letter outlining your customer-service experience to: info@caymancrystalcaves.com or awhittaker@caymancrystalcaves.com