Customer Service Representative.

Duties and responsibilities:

•Manage large amounts of incoming calls daily.
•Act as the primary point of contact for customers, suppliers, and other stakeholders regarding incoming shipments.
•Provide timely and accurate information on shipment status, tracking, and any potential delays.
•Proficiently enter customs declarations in the Customs Online System (COLS) to ensure compliance with international trade regulations.
• Stay updated on changes in customs regulations and ensure accurate documentation for customs clearance.
•Timely and accurate preparation and sorting of bill of ladings for release to customers.
•Identify and access customers’ needs to achieve satisfaction.
•Ensure that all shipping documentations are available to customers for clearing shipments
•Communicating with HM Customs and Port Authority as is necessary for the release of customer shipments.
•Build sustainable relationships and trust with customer accounts through open and interactive communication.
•Investigate customer cargo queries and deal with cargo-routing issues, freight logistics and general customer service
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines, and policies
•Processing documents for vehicle licensing.
•Liaise with Shipping companies.

Skills required:
-Computer literate- Proficiency in Microsoft word and Excel.
-Proficiency using Customs Online System (COLS)
-3 or more years Customer Service Experience.
-Great communication and interpersonal skills.
-Proven organizational skills.
-Data entry
-Work well in an office environment.
-Be self-motivated, resourceful, and capable of working under pressure.
-Familiar with QuickBooks or similar program.