Reservations Manager.

Reservations Manager
Responsible for leading a team whose primary objective is to maximize revenue making reservations. Be able to understand tools and systems to forecast business for the resort combining group and transient segments. Analyze performance reports, daily statistics and hotel occupancy levels. Understand, support and strive to achieve the business goals of The Ritz-Carlton. Ensure budget goals are met; manage the operational needs in respect to call volume, occupancy, and staffing requirements. Manage the team to ensure excellence answering calls from The Ritz-Carlton customers and assist them in making reservations by providing excellent service to all customers and associates. The ideal candidate will have:
• A minimum of 5 years experience in hotel reservations and a minimum of 3 years experience at a Management capacity in Luxury Hotels is required
• Knowledge of hotel reservations systems and processes
• Working knowledge at an intermediate level and ability to operate MARSHA and OPERA
• Must possess the ability to promote positive relationships with guests and staff, ensure security and confidentiality of guests and hotel data
• Excellent communications, selling and up-selling skills.
• Strong leadership, ability to train and motivate a team to high performance.
• Knowledge of one or more languages in addition to English is desirable