Office Assistant.

We are seeking a reliable and organized Office Assistant to support our janitorial operations. This role is responsible for handling incoming service requests, creating work orders, coordinating on-call cleaning staff, communicating with clients, and ensuring jobs are scheduled and completed efficiently. The ideal candidate thrives in a fast-paced environment and is flexible with scheduling due to the on-call nature of the business.

Key Responsibilities

Answer incoming calls, emails, and service requests from clients
Create and manage detailed work orders for all service requests
Dispatch janitorial staff to job sites based on urgency, location, and availability
Coordinate and manage on-call schedules, including after-hours or emergency requests
Maintain daily job logs, schedules, and service records
Communicate job details clearly to cleaning staff and ensure proper follow-through
Provide excellent customer service and respond promptly to client inquiries
Track job progress and update work orders until completion
Confirm job completion with staff and clients
Assist with basic office tasks such as data entry, filing, and invoicing
Handle scheduling changes and resolve issues quickly and professionally

Qualifications

High school diploma or equivalent (required)
Previous office, dispatch, or customer service experience preferred
Strong communication and organizational skills
Ability to multitask and prioritize under pressure
Comfortable using phone systems, email, and basic computer software
Dependable and able to respond to urgent needs, including occasional evenings/weekends
Experience in janitorial, facilities, or service industries is a plus

Work Environment

Office-based with frequent communication via phone and computer
Fast-paced environment with fluctuating workload depending on service calls
Must be available for on-call coordination as needed

Schedule

Approximately 45 hours per week
Flexibility is required, including occasional evenings and after-hours support