Front Desk Clerk/General Helper.

We are looking for a hardworking, friendly, organized and dependable Front Desk Clerk/General Helper to join our team. The candidate will be the first point of contact for our customers. Your goal is to provide a warm welcome, process vehicle rentals efficiently, and ensure every customer has a smooth start and end to their trip. You will also assist with cleaning, moving, and preparing rental vehicles, as well as general upkeep of the lot and office area. This is a hands-on, active role that requires attention to detail and a strong work ethic.
Key Responsibilities
Greet customers warmly, answer phone, email and in person inquiries, and provide details on vehicle availability, pricing, and rental policies.
Process new reservations, modifications, and cancellations. Accurately complete and explain rental agreements.
Handle cash, process deposits and credit card transactions in accordance with established company procedures making sure that records and sensitive information are handled in a confidential manner.
Coordinate with the team for vehicle pickup and returns. Ensure that vehicles are inspected for damages and any damage is properly recorded when vehicles are rented and returned.
Arrange and assist with vehicles to be cleaned and refueled, ready for the next customers at the rental office or deliver to their accommodations or at Cayman Brac Airport. At peak times, will be required to work quickly and efficiently under stressful conditions, especially at the airport.
Resolve issues and provide ongoing support to clients. Must note any vehicle problems encountered by customers and follow up with appropriate action.
The candidate will be based in an office but will be required to work outside; this is required during & after office hours to meet our customers’ needs.

Requirements & Qualifications
High school diploma or equivalent.
With 3-4 years’ work-related experience. Customer service or front desk experience in a car rental is preferred.
Basic computer literacy and good mathematical skills for handling transactions.
Excellent communication skills and a polite, professional attitude.
Be in good physical health to work outdoors to clean and prepare vehicles. Be able to lift 55 lbs to assist customers with their luggage.
Required to work on weekends, holidays, early morning and late nights to meet our customers’ needs.
Must be at least 25 years of age (This age requirement is the Vehicle Insurance Policy to allow the candidate to drive the company vehicles.)
With valid Driver’s License and a clean driving record.
With clean Police Record.
Be Drug/Alcohol Free. A non-smoker.
Must have own transportation.