Customer Service Agent (LYB-ATO).

The Customer Service Agent (LYB-ATO) will report to the Station Manager (Cayman Brac & Little Cayman) and will be responsible for attending to passenger check-in and associated documentation.

Summary of key responsibilities:
▪ Provides excellent customer service to our customers and internal team members
▪ Must be well groomed in appearance and adhere to uniform appearance standards
▪ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights
▪ Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
▪ Occasionally responsible for escorting and providing assistance to unaccompanied minors and disabled passengers throughout the airport on departure and arrival
▪ Finalize documents connected with assignments and procedures
▪ May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
▪ Any other duties as assigned