Guest Arrival Expert.

Key Responsibilities:
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
 Address guests' service needs in a professional, positive, and timely manner.
 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
 Assist other employees to ensure proper coverage and prompt guest service.
 Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
 Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
 Thank guests with genuine appreciation and provide a fond farewell.
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
 Communicate recommendations in a way that builds excitement and interest among guests and associates.
 Perform other reasonable duties as requested.
 Move at a speed required to respond to work situations (e.g., run, walk, jog).
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
 Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
 Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

Qualifications:
• High school diploma/G.E.D. equivalent
• 1 year work experience is required

Documents needed by the employer before extending a job offer
• Health & Physical
• Police Clearance
• Proof of Valid Driver License

SALARY: KYD$6.56 - KYD$9 hourly (paid Bi-Weekly) + gratuities
To apply for the position kindly email resume to Gcmgc.hr@marriott.com. The applicant will need to mention which position he/she is applying for.

Please apply in the Marriott Careers website as well - https://careers.marriott.com/jobs?location_type=1&location_name=grand%20cayman%20marriott%20resort