• Crystal clear communication between you and your team, including pre-shift briefing and desired outcomes, are the key to your success.
• Maintain open dialogue with the venue manager on shift to ensure the seamless running of your department and any issues are resolved in a timely manner.
• Ensure the venue is set up, rubbish free and tidy throughout the entirety of the shift and make sure it is packed down to the correct standard every night.
• Develop a high-performance floor team through training and a thorough understanding of their job descriptions.
• Feedback to managers about potential master staff, staff progression plans and any under-performers.
• Policy & Procedure – Be present in all relevant sections and monitor, coach and assist, so the team is fully aware of the standards we have in place.
• Gain the respect and trust of the FOH team
• Support the management team to manage wages effectively and under budget
• Support the management team to ensure high and consistent levels of service and atmosphere
• Support the management team to ensure all product is served to a high standard and according to specs
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
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