E-Billing Manager.

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.

The Maples Group looks to add a Cayman Islands based E-Billing Manager to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek
Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role
This is an exciting opportunity to join a growing team and help drive change and efficiencies in the ways of working.

The role will report to the Global Collections Manager and will play a pivotal role in the financial operations of our law firm, overseeing all aspects of electronic billing processes. This position requires strong leadership, a keen eye for detail, and a thorough understanding of law firm billing practices and e-billing platforms. The successful candidate will ensure the accuracy, compliance, and efficiency of all e-billing activities, building strong relationships with internal stakeholders and external clients.

The successful candidate will be expected to lead on all e-Billing issues and be the Group-wide representative on this topic.

Primary responsibilities include:
• Manage the end-to-end e-billing process, ensuring timely and accurate submission of electronic invoices to clients via various e-billing platforms
• Reviewing, testing and bedding in of newly implemented system – Bill Blast
• Act as primary point of contact for e-billing queries from clients, fee-earners and support staff
• Management of the e-Billing team, and ensure that all failed submissions and rejections are adequately followed up and rectified within a timely manner
• Monitor and maintain compliance with client billing guidelines, ensuring adherence to billing rules and minimising invoice rejections
• Collaborate with the finance team and fee-earners to reconcile accounts and resolve any discrepancies related to e-billing submissions
• Educate and train the wider business in the nuances of the e-Billing process with the aim to provide a more seamless service
• Encourage a performance-based culture within the team and provide KPIs on performance
• Regular liaison with Collections and key client contacts, ensuring ownership and smooth invoice transition through to approved statuses, resulting in a more aligned approach
• Management of onboarding of clients to e-Billing, and work closely with the Rates team

EXPERIENCE

What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses:

• Previous E-Billing experience in a senior position
• Proficiency with major e-billing platforms and formats (i.e. LEDES)
• Experience with E-Hub, BillBlast, or similar and strong MS Excel skills
• Solid understanding of law firm billing processes, client guidelines, and financial controls
• Strong line management skills with a proven track record of high achievement
• Ability to manage and implement change
• Strong systems knowledge and understanding, previous implementation of new systems
• Process documentation, review and development
• Excellent written and verbal communication skills, with the ability to explain complex billing matters to non-financial colleagues and clients
• Exceptional organisational skills and the ability to manage multiple priorities and deadlines in a fast-paced environment
• High level of accuracy and attention to detail, especially when dealing with numerical data
• Strong analytical and problem-solving skills; proactive in identifying and resolving issues
• Demonstrated ability to work effectively both independently and as part of a team and demonstrated ability to work with teams in different jurisdictions and time-zones

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events