CUSTOMER SERVICE AGENT.

RD Consultant Agency Services Ltd T/A RDM Ground Handler Services is looking for a qualified, professional, and customer-focused Customer Service Agent who can provide legendary customer service, respond to inquiries, and resolve customer complaints and problems in a timely and professional manner.

The ideal candidate will be able to work effectively in a fast-paced airport environment, communicate confidently with customers, and remain calm and professional when handling stressful or time-sensitive situations.

Duties & Responsibilities
Provide friendly and professional customer service.
Assist passengers with ticketing, check-in, baggage, cargo, and reservations.
Process payments and balance daily transactions accurately.
Handle boarding, flight changes, delays, cancellations, and customer requests.
Assist with lost, delayed, or damaged baggage.
Answer calls and provide accurate flight and airport information.
Resolve customer concerns and complaints professionally.
Complete required forms, records, and reports.
Communicate effectively with customers and airport personnel.
Follow airport, safety, security, and company procedures.
Maintain confidentiality and a professional appearance.
Work efficiently under time constraints and operational deadlines.
Perform other duties as assigned.

Qualifications
1-2 Years of Experience; Customer service, airline, airport, travel, or hospitality skills.
Good computer, typing, communication, and interpersonal skills.
Ability to learn and use ticketing and reservation systems.
Ability to remain calm and professional under pressure.
Strong teamwork and problem-solving skills.
Ability to work flexible shifts, weekends, and holidays.
Ability to respond appropriately to emergencies and safety concerns.
Professional appearance and conduct required.
Clean police record required.