CUSTOMER RELATIONSHIP OFFICER.

Description
●Serve as the primary point of contact for clients, ensuring a positive and seamless experience
●Understand client needs and provide tailored solutions and recommendations
●Maintain regular communication, follow-ups, and relationship nurturing
●Resolve concerns promptly and professionally
●Organize schedules, appointments, and client meetings
●Maintain accurate client records, project files, and documentation
●Coordinate internal teams and external partners to ensure smooth workflow
●Identify opportunities to expand services with existing clients
●Support lead generation, client outreach, and partnership development
●Assist in preparing proposals, presentations, and service packages
●Sort, categorize, and implement storage systems for homes or offices
●Optimize closets, kitchens, living areas, and workspaces for efficiency
●Recommend storage tools, labelling systems, and organization methods
●Contribute to marketing campaigns, promotions, and client engagement initiatives
●Support social media, content planning, and brand presentation
●Gather client feedback and market insights to inform strategy
● Assist clients with space planning concepts and layout recommendations
● Provide guidance on home décor selections aligned with client preferences
● Coordinate sourcing and implementation of design elements
● Oversee project timelines, deliverables, and progress tracking
● Coordinate with vendors, materials, and installation schedules
● Ensure projects are completed on time, within scope, and to client satisfaction

Qualifications
● MBA preferred
● Interior Design certificate or background in interior design, space planning, or home décor is preferred
● Undergraduate Degree
● Excellent organizational and multitasking abilities
● Experience in customer service, project coordination, or client-facing roles
● Problem-solving mindset and attention to detail
● Ability to manage multiple projects in a fast-paced environment

Base Salary plus Commission (based on performance and sales)

Requirements
Years of Experience: 3-4 years
Education Requirement: Bachelor´s Degree