Cash Processing Operator.

1. Job Purpose
The Cash Processing Operator is responsible for the secure receipt, counting, verification, sorting, processing and reconciliation of customer cash deliveries and orders. The role ensures accurate transaction records, maintains the integrity of cash-handling processes, safeguards company and customer assets, and supports the efficient delivery of TSCL’s Cash Solutions services.
2. Key Responsibilities
Cash Processing and Reconciliation
• Receive and verify sealed cash deliveries against collection records and established chain-of-custody procedures.
• Count, sort, verify and process banknotes and coins using approved cash-counting and sorting equipment.
• Prepare customer cash orders according to specified values, denominations and quality requirements, including fitness for circulation and ATM use where applicable.
• Reconcile incoming deposits, daily cash positions and processed batches, promptly investigating and reporting discrepancies.
• Identify and escalate suspected counterfeit currency, damaged notes and irregularities in accordance with company procedures.
• Prepare accurate processing records, cash sheets, allocation files, deposit manifests, receipts and reports, maintaining a clear audit trail.
• Prepare processed cash for secure storage and onward dispatch in accordance with approved procedures.
• Support smart safe and intelligent container servicing as operational requirements develop.
Security, Risk and Compliance
• Follow all cash-handling, vault access, key control, access control and dual-control procedures.
• Maintain strict confidentiality regarding customer information, cash movements and security arrangements.
• Report errors, suspicious activity, security incidents and potential risks immediately to the appropriate Supervisor or Manager.
• Comply with TSCL policies, operational controls, applicable Cayman Islands legislation and relevant quality management procedures, including applicable ISO 9001 requirements.
• Cooperate with authorised audits, investigations, security checks and background screening.
General Operations
• Meet established accuracy, productivity, quality and service standards.
• Prepare daily, weekly and monthly reports as required.
• Record, investigate and escalate customer-reported processing issues or incidents to the appropriate Supervisor or Manager.
• Operate equipment safely and maintain a clean, organised and secure working environment.
• Work collaboratively with colleagues and supervisors to meet operational deadlines.
• Attend required training and perform other reasonable duties consistent with the role and operational requirements.
3. Qualifications and Experience
Essential Requirements
• High school diploma or equivalent.
• Previous experience in cash handling, such as cashiering, banking, bank teller operations, vault custody, treasury or cash processing.
• Strong numerical skills, accuracy and attention to detail.
• Basic computer literacy, including data entry, recordkeeping and reporting.
• Ability to handle significant volumes of cash accurately and securely while following established procedures.
• Ability to work methodically under pressure, investigate discrepancies and meet operational deadlines.
• Demonstrated integrity, reliability, confidentiality and personal accountability.
• Willingness to work flexible shifts in accordance with operational requirements.
Desirable Requirements
• Experience in a commercial bank, financial institution or cash management operation.
• Experience with cash balancing, bank reconciliations, counterfeit detection and cash-counting or sorting equipment.
• Additional training or qualifications in banking, accounting, finance or cash management.

4. Security and Background Screening
Employment is subject to satisfactory completion of applicable background screening, including identity, employment and qualification verification and criminal record checks. Financial integrity checks and bonding requirements may apply where lawful, relevant and required by TSCL’s security procedures. Employees must comply with applicable site security, access control and authorised search procedures.
5. Working Hours and Shifts
• The standard working schedule is 45 hours per week, subject to applicable employment legislation and the employee’s terms of employment.
• The role requires flexibility to work split shifts, rotating shifts, evenings, nights, weekends and public holidays according to operational requirements.
• Employees are expected to attend work punctually and adhere to their assigned schedules.
• Shift schedules will be communicated by management, with reasonable notice where practicable.
• Overtime, working-hour limits and statutory rest periods will be managed in accordance with applicable Cayman Islands employment legislation and the employee’s terms of employment.
6. Employee Benefits
• Health Insurance: Coverage will be provided in accordance with the Cayman Islands Health Insurance Act and applicable regulations.
• Pension: Eligible employees will participate in a registered pension plan in accordance with the National Pensions Act and applicable regulations, with contributions made at the applicable statutory rates.
• Other Entitlements: Statutory leave, public holiday entitlements and other applicable employment benefits will be provided in accordance with Cayman Islands legislation and the employee’s terms of employment.
7. General Requirements
The employee must comply with TSCL policies and procedures, safeguard company and customer assets, maintain professional conduct, protect confidential information and promptly report errors or security concerns. Management may assign other reasonable duties consistent with the position and operational requirements.