Residence Guest Service Attendant.

SUMMARY:
Complete opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up MEP and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Serve and explain menu options and available beverages to owners’ guests. Set tables according service
standards. Communicate with the kitchen regarding questions, the length of wait and product availability. Communicate allergies, dietary needs, and special requests to the kitchen. Check in with guests to ensure satisfaction with each food course and/or beverages in line with the Art of Hospitality SOPs.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all owners and guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and
standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Management.

Skills/Qualifications
• 3+ years of experience in a lounge service position, with majority spent working at luxury hotels or high-end resort/retail/residential property
• A college education and/or trade school equivalent in a hospitality discipline a distinct advantage

DUTIES/RESPONSIBILITIES:
• Set up and breakdown of workstations and lounge dining tables.
• Organize and stock cutlery, crockery and glassware and make sure sufficient supplies available for every meal period.
• Deliver daily reports to kitchen & pastry, transport food from both departments following proper food handling processes and ensure all dietary preferences for our guest are met daily.
• Check and list supplies for the owner’s lounge this includes, food items, alcoholic/nonalcoholic beverage, dry store supplies and other items required for the successful operation of the lounge.
• Pick up and transport stores supplies, food items and dispose of garbage when necessary.
• Take all dirty crockery, cutlery and glassware to wash up area in the kitchen. Set tables, stock cabinets, prep coffee machine, put wine in cooler and other areas as needed.
• Following BSA standards & food safety procedures provide options and service of alcoholic and non-alcoholic drinks to guests. Explain menu options to guest and ensure options for guest with dietary restrictions.
• Clean and sanitize tables in a timely manner and ensure table, wine stations are always neat and clean. Ensure food for any buffets is properly labeled with allergens.
• Proper handover must be given to team members pertaining to guest preferences and expectations for the next shift.
• Interact with owners and guests in a professional and friendly manner while using appropriate verbiage. Follow up on request and create special moments.
Contribute towards the department’s goals and harness positive relations with other teams and departments.

Ahead of Service:
• Ensure all glasses are clean and polished
• Check your service station is stocked with all the appropriate items
• Check you have condiments appropriate to the service
• Set up tables as required for service
• Familiarise yourself with any preferences for owners that use the lounge regularly
• Maintain par beverage levels and stock where necessary i.e. beers, soft drinks, white wine & Champagne is chilled
During Service:
• Ensure the lounge service is efficient and friendly
• Respond to any menu/drink queries with knowledgeable answers know your wine list and what’s on the menu
• Ensure clear communication to Chefs team and bar team
• Serve within the structure of the order of service, delivering with warm and consistent hospitality
• Ensure service levels are in line with the Art of Hospitality SOPs
• Provide excellent teamwork and communication skills when dealing with customers

After Service:
• Complete the closing checklist which includes (but is not limited to): ensure fridges and dry store area are re-stocked, ensure rubbish is removed, re-establish MEP requirements, complete wastage and breakages reporting sheets and ensure lounge is clean and tidy.

Pool Deck Responsibilities
• Maintain the cleanliness, presentation, and overall ambiance of the pool deck and surrounding guest areas in accordance with luxury hospitality standards.
• Prepare and arrange pool furniture, loungers, towels, umbrellas, and day beds to ensure a welcoming and refined environment for owners and guests.
• Provide attentive poolside food and beverage service, including taking orders, delivering items promptly, and ensuring guest satisfaction throughout the experience.
• Offer personalized hospitality touches such as chilled towels, water service, and assistance with guest requests to create memorable owner experiences.
• Monitor pool deck areas to ensure adherence to safety standards and report any maintenance, cleanliness, or safety concerns to the appropriate department immediately.
• Maintain cleanliness and organization of all poolside service stations, ensuring adequate stock levels of towels, amenities, beverages, and service items throughout the shift.
• Ensure all poolside operations align with the Art of Hospitality SOPs, including service etiquette, grooming standards, and professional guest interaction.
• Work collaboratively with Hospitality, Security, Engineering, and Food & Beverage teams to ensure seamless owner and guest experiences across all outdoor amenity spaces.

Key Requirements
• To maintain a detailed understanding of all food and beverage offerings and confidently present them using polished fine-dining language and service standards.
• To be trained in WSET wine knowledge standards and demonstrate a sound understanding of key ingredients and classic cocktails to support confident recommendations and refined table service.
• To have a good knowledge of full menu and and how to serve them i.e. glass type for each drink
• To have a full understanding of all equipment, their uses, and where they are stored
• To have a full working knowledge of the EPOS system and how to charge units
• To know where all emergency exits are and assist management in the event of an emergency
• To pay due regard to the company’s Health & Safety policy and ensure standards are met throughout the property
• Discuss menu options with owners and have a full understanding of all allergens