Regional Head of Mobile - Atlantic.

Digicel Cayman Limited. is seeking applicants for a full-time role, Regional Head of Mobile – Atlantic. This person will report to Regional Head of B2C – Atlantic.

The Regional Head of Mobile – Atlantic is accountable for the full commercial performance of the Mobile business (Prepaid and Postpaid) across all Atlantic markets (Cayman Islands, Bermuda, Turks & Caicos, British Virgin Islands).
This role owns Mobile revenue, subscriber base, ARPU, churn, and profitability, by defining and driving the regional commercial strategy, pricing, offers, base management, and value optimization, while working in close partnership with Go-To-Market (GTM) teams for execution.
The role is explicitly not responsible for sales channel execution, but is the single point of accountability for what we sell, to whom, at what value, and why.

Main Duties and Responsibilities:
Mobile Commercial Strategy & Performance
• Define and execute the regional Mobile commercial strategy for Prepaid and Postpaid
• Own Mobile Service Revenue, Gross Adds, Net Adds, ARPU, and Churn
• Ensure delivery of Entry Point, FY budgets, and in-year reforecasts
• Translate Group and regional strategy into clear, actionable commercial priorities for markets

Base Management & Value Optimisation
• Own the end-to-end Mobile base management strategy, including:
• Voluntary and involuntary churn reduction
• Contract lifecycle and renewal strategy
• Upsell and value migration
• CLTV maximization
• Define retention guardrails and economics in partnership with Finance and CX
• Ensure retention activity protects value and avoids margin dilution

Pricing, Offers & Promotions
• Own Mobile pricing architecture (Prepaid and Postpaid)
• Design regional offers, promotions, and bundles, with clear ROI logic
• Ensure strong governance around:
• Discounting
• Device subsidies and financing
• Promotional effectiveness
• Balance competitiveness with long-term value and profitability

Commercial Input to Distribution & Channels (Non-GTM)
• Define commercial priorities and economics for all Mobile channels
• Own:
• Channel performance economics
• Commission and incentive logic (with Finance and GTM)
• Partner and reseller commercial models
• Work closely with Regional GTM and Market GTM Managers to ensure:
• Clear handover from strategy to execution
• Strong feedback loop from field execution into commercial design

Financial Ownership & Business Cases
• Own the Mobile P&L view at regional level
• Partner with Finance on:
• Budgeting and forecasting
• Margin and subsidy control
• Device and offer profitability
• Lead development of business cases for new Mobile initiatives

Data, Analytics & Decision-Making
• Leverage BI / CVM teams to ensure:
• Clear visibility of performance drivers
• Consistent definitions of KPIs across markets
• Data-driven commercial decisions
• Use analytics to continuously refine pricing, offers, and retention strategies

Governance & Stakeholder Management
• Ensure alignment with Group Commercial Frameworks
• Represent Atlantic Mobile priorities in Group forums
• Provide clear, structured updates to senior leadership on:
• Performance
• Risks
• Corrective actions

Academic qualifications and experience required for job:
• Bachelor’s degree in business, Marketing, Telecommunications, or related field
• MBA or equivalent preferred
• Minimum 10 years’ experience in B2C Mobile, Telecoms, or Technology
• At least 5 years in senior commercial leadership roles
• Proven experience owning Mobile P&L, pricing, and base management
• Experience working across multiple markets / geographies
• Strong track record of partnering with Sales / GTM without owning execution

Functional Skills:
• Strong commercial and financial acumen
• Deep understanding of Mobile economics (Prepaid & Postpaid)
• Data-driven decision-making
• Ability to influence without direct authority
• Clear communicator with senior stakeholders
• Comfortable operating in ambiguity and transformation environments

Working Condition:
Reporting Line: Reports directly to the Regional Head of B2C with a dotted-line relationship to Group Prepaid and Postpaid Directors.

Geographical Scope: Responsible for all Mobile Commercial Strategy & Operations across the Atlantic Region markets — Cayman Islands, Bermuda, British Virgin Islands, and Turks & Caicos Islands.
Travel Requirements: Frequent regional travel (approximately 30–40%) to oversee market operations, lead commercial reviews, and support local execution.
Work Environment: Hybrid model combining regional office presence and market visits, with flexible hours to accommodate multiple time zones and business priorities.

Workdays: Monday to Friday
• Working Hours: 8:00 a.m. to 5:00 p.m.
• Weekly Hours: 40
• Salary Range: KYD $90,000.00 – KYD $105,000.00 per annum depending on qualifications, knowledge and experience

All benefits will be provided in accordance with Cayman Islands labor law.

Interested applicants must send in their resume to: hr.cayman@digicelgroup.com