PERSONAL TRAVEL ASSISTANT.

* At least 10 years of professional experience in the aviation industry, preferably in a passenger-facing or customer service capacity.
* Extensive experience within the travel and tourism industry and familiarity with international travel procedures.
* Strong customer service and interpersonal communication skills.
* First Aid and CPR certification, or knowledge of basic first aid, is considered an asset.
* Strong knowledge of passenger service standards, travel procedures, and airport operations.
* An understanding of the needs of visitors traveling to the Cayman Islands, as well as the travel requirements of local residents.
* The ability to provide professional, courteous, discreet, and personalized assistance.
* Strong organizational, problem-solving, and time-management skills.
* Ability to work independently while maintaining a high level of professionalism and accountability.
* Knowledge of Cayman Islands tourism, transportation, hospitality, and travel services would be an advantage.
* Coordinating and assisting with individual travel arrangements.
* Providing guidance and practical assistance to passengers before, during, and after travel.
* Assisting visitors with transportation, accommodation, local services, and other travel-related needs.
* Providing information regarding local attractions, services, and travel options.
* Assisting passengers with special or individual travel requirements where appropriate.
* Liaising with airlines, transportation providers, accommodation providers, and other travel-related businesses.
* Ensuring clients receive a professional, efficient, and welcoming experience.
* Maintaining confidentiality and exercising discretion when dealing with client information.
* Ensuring all services are provided in accordance with applicable Cayman Islands laws, regulations, and industry standards.
* Work weekends and public holidays when required.
* Work outside of traditional business hours when client travel schedules require assistance.
* Respond to short-notice assignments and travel assistance requests.
* Adjust working hours according to flight schedules, client requirements, and operational demands.
* Provide a high level of reliability and responsiveness, particularly during periods of increased travel activity.