Assistant Villa Manager.

Grand Cayman Villas & Condos seeks an experienced and highly organized Assistant Villas Manager to provide attentive, trusted management of high-end private homes, ensuring owners and guests receive responsive, well-organized service and that each property is cared for with pride, discretion and respect.

Key Responsibilities:
• Build trusted, respectful relationships with homeowners, guests and service providers while representing each home with care and professionalism
• Coordinate day-to-day home maintenance, inspections, repairs and scheduled services, keeping owners informed and following their preferred procedures
• Respond calmly and thoughtfully to owner and guest requests, always balancing priorities and maintaining composure
• Maintain clear property records, schedules, service updates, expenses and maintenance information
• Develop a practical working knowledge of home systems and equipment, including automation and home controls, air conditioning, pools and spas, blinds and shutters, so you can communicate effectively with specialist service providers
• Schedule, coordinate and follow up with multiple service providers to ensure work is completed properly and owners receive timely, accurate updates
• Take ownership of each home’s presentation and readiness, anticipating needs and resolving issues with initiative, honesty and sound judgement
• Provide responsive support when on call, including outside regular working hours during busy guest periods, weekends and holidays when required

Requirements:
• Brings a genuine hospitality and customer-service mindset; experience in hotels, restaurants, vacation rentals or another service-led environment is especially valuable
• Is highly organized, communicates clearly and follows through consistently across multiple homes, requests and service providers
• Maintains composure, discretion and professionalism when handling changing priorities, owner expectations and guest requests
• Is willing to learn property management and develop a basic understanding of home maintenance, systems and equipment; technical expertise is not required
• Can speak confidently with service providers, ask the right questions and communicate clear, accurate updates to homeowners
• Works independently, takes initiative and takes pride in caring for other people’s homes and personal spaces
• Is honest, respectful and dependable, with the judgement required to be trusted in private homes
• Understands that vacation rental and private home management can involve demanding and variable hours, including longer days and some holiday or weekend support
• Is available for a flexible 45-hour schedule across Monday to Sunday and is comfortable travelling between properties from East End to West Bay
• Has a reliable vehicle and a good knowledge of Cayman, with enthusiasm for helping guests enjoy their stay