Patient Care Coordinator.

• Planning, Preparing, and implementing the Patient Health Care process, procedures and requirements for the processing of Patient coordination. Fast paced, fun, busy, high-level multitasking with accuracy while exuding confidence and customer service this is the opportunity for you.
• 5 day work week to include Saturday. Full time, 45 hours per week with early morning, evenings and Saturday shifts. One (1) hour for lunch and relevant benefits according to the Cayman Islands Labour Laws. 8 hour Schedule/Shifts start at 7am and end at 6:30pm. Saturdays 7:30am to 4:30pm.
• On time attendance record is required. **Dependability is required. Excellent References showing dependability, integrity and a Clean Police Record. A high degree of confidentiality, independence, initiative, assertiveness and diplomacy are necessary. Steady work experience showing jobs being held for over 3 years without extended breaks in employment or job hopping. 45min hand written 1st interview Test required.
• Ability to stand and sit, moving around throughout the day in a busy environment while paying attention to patient care administration, health and safety details. Coordinating all areas of the front office administrative and coordination duties. Assisting the Practitioners, Patients and Insurance providers with timely and outstanding customer service. Confidence and a positive helpful attitude is a must.
• Accurately and efficiently verify, enter, process and post patient details, documentation, referrals, authorizations, insurance, health history and billing information for the software systems. Welcome patients and multitask incoming phone calls, emails and in person Patient requests and processing with accuracy, warmth and cheerfulness. Priority to Billing Eligibility, Claim, Rejections, denials, A/R, Appeals and Payment posting. Maintain Schedule and patient visits and assist with record keeping and updates in systems. Keep the areas clean, laundry and supply orginisation and upkeep the supplies needed for patients sanitation. Type and edit correspondence and forms for patient and insurance communication. Excellent data entry, correspondence and communication skills is a must.
• Being a good listener, unrushed and composed. You should have exceptional time management standards and have a full understanding of customer service standards, procedures and best practices with more than 8 years’ experience in Medical Health Industry is a must.
• Naturally exude warmth and compassion towards patients and colleagues. Requires excellent interpersonal teamwork balanced with independent skills and the ability to multitask in a busy environment.
• Coordinate daily Patient inquiries and requests, in person and over the phone and email correspondence. Provide Patient appointment scheduling, check in and check out, cash, credit card processing, Clerical duties to obtain insurance and patient authorizations, verifications, payment, billing and reporting. Create and maintain Patient accounts and files. Collaborate and assist to cover Patient customer service needs. Handling Patient and Clinician inquiries.
• Consistently Prepare, Record, Complete, evaluate, correspond and document all medical records and billing duties. Attention to detail is required. Ability to find solutions Organize and maintain administrative and claims records. Be able to confidently assess and problem solve through independent and collaborative team work. Working well independantly and with a team.
• The successful Candidate agrees to uphold the highest Duty of care, integrity, personal and professional standards. Maintain Patient, Company and Financial confidentially at all times. A high degree of confidentiality, independence, initiative and diplomacy are required when dealing with providers and patients. On-time attendance is required. **Dependability is required.**