Manager of Freedom of Information, Data Protection & Complaints – Legal Advisory Division.

Reporting to the Head of Legal Advisory for administrative matters and to the Chief Counsel on matters relating to compliance and governance, the Manager of Freedom of Information, Data Protection, and Complaints has conduct of all requests received under the Freedom of Information Act (“FOIA”), manages data protection matters under the Data Protection Act (“DPA”), and handles complaints received by CIMA. The incumbent will liaise with internal Divisions and external stakeholders, particularly the Office of the Ombudsman (“Ombudsman”), ensure accurate logging, tracking, and the timely processing of FOIA requests and DPA matters, oversee the implementation of mitigation measures and recommendations in relation to personal data breach incidents, and process and monitor complaints received by CIMA to their logical conclusion. Critical thinking and problem-solving skills with effective communication, attention to detail, and knowledge of applicable legislation are essential.

RESPONSIBILITIES:
The successful candidate will:
• Provide independent, expert advice and guidance on all and most specifically on significantly sensitive FOI and DPA cases and complaint matters;
• Process requests for access to information under the FOIA and the DPA within the applicable timelines, including liaising internally to obtain the requested information, determining eligibility for access, communicating with the applicants, and preparing and issuing formal responses;
• Consult with the Ombudsman regarding appeals, investigations, orders, and reporting under the FOIA, as well as complaints, investigations, orders, breaches, and consultations under the DPA, in response to decisions made;
• Manage the accurate logging and tracking of FOI requests received by CIMA in the monitoring and tracking system used by Government;
• Develop and maintains internal policies, procedures, plans, notices, guidance and other required documentation relating to information management, data protection and complaints – incorporating statutory and other requirements and keeping these under continuous review to account for legislative amendments;
• Prepare and submit reports to the Chief Counsel, CEO and the Board with statistics and updates on FOI requests, data breach incidents, including the implementation of mitigation measures or recommendations from the Ombudsman, and complaints;
• Lead the preparation and review of reports required by the Ombudsman regarding FOI requests and related internal reviews and appeals;
• Coordinate and maintain publication schemes in accordance with guidelines developed under the FOIA;
• Hold staff accountable for results, efficiency, and completing work within deadlines as well as compliance requirements, adherence to CIMA’s policies, procedures, the Code of Conduct, goals and objectives;
• Direct supervisory and decision-making responsibility includes allocating and delegating work to direct reports, and prioritising and scheduling tasks;
• Assist with the recruitment of and the onboarding of new staff to support the FOI, Data Protection and Complaints functions including training;
• Build and maintain positive, cooperative relationships with various government departments, other statutory authorities and other external stakeholders; and
• Provide on-the-job training, mentoring, effective performance feedback, and identifies training and development needs as applicable.

REQUIREMENTS:
The minimum qualifications required to successfully perform the job are as follows:
• Certification or similar qualification in Public Administration, Information Management, Data Protection, Complaints Handling or a related field;
• Bachelor of Laws;
• Minimum of 6 years’ work experience as an information manager, handling FOI requests and in dealing with Data Protection issues and managing complaints within a regulatory, legal, or public sector environment;
• Demonstrated experience with managing and coordinating responses to complex data breaches, including consulting with internal and external stakeholders, and implementing mitigation measures;
• Excellent knowledge and understanding of relevant legislation and regulations, including the FOIA and the DPA, and a strong understanding of their application in practice;
• Expertise in assessing and managing personal data breaches, including identifying vulnerabilities, coordinating responses, and implementing mitigation measures to safeguard sensitive information and maintain compliance.
• Assertiveness in interactions with external stakeholders, ensuring CIMA’s interests are effectively represented and protected;
• Ability to handle confidential and sensitive information with discretion, maintaining the highest standards of integrity, confidentiality and compliance with privacy regulations;
• Highly proficient in using data management and tracking software to accurately log, track, and report on FOI requests, personal data breach incidents and complaints, facilitating efficient information management;
• Effective analytical and problem-solving skills and the ability to think critically to effectively manage and resolve complaints, data breaches, and appeals, ensuring timely and effective responses that comply with legal, regulatory and procedural requirements;
• Capability to develop and implement training programmes on FOI, data protection, and complaints handling, for staff, enhancing organisational awareness and ensuring consistent adherence to legal requirements and best practices; and
• High level of maturity, professionalism, ethical judgement, honesty, integrity and respect to uphold the Authority’s standards and reputation and comply with CIMA’s code of conduct.

Caymanians, persons possessing Caymanian Status, Permanent Residency, or
Residency Employment Rights Certificate are encouraged to apply.

Direct applicants only. Applications received from agencies will not be accepted at this time.

Salary: CI$ 111,939 – CI$ 139,590 per annum. A competitive benefits package is also offered including health insurance, pension, vacation, life insurance.

Application form may be completed online by visiting careers.cima.ky

Application Deadline: 6 November 2026
(Only shortlisted candidates will be notified)
Requisition ID: 2026-143