The Loss Prevention Officer is responsible for providing protection for hotel guests, employees, and property. They are also responsible for giving guests a sense of comfort and well-being by maintaining a visible presence.
Job Duties and Functions:
1. Conduct regular patrolling of the premises & safety and security inspections as necessary.
2. Conducts and prepares reports relating to internal investigations of any losses or violations of company policies and procedures
3. Conducts investigation of any guest incident or claims and prepares a detailed report accordingly.
4. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
5. Follows emergency management and hurricane plan as laid out by management.
6. Responsible for maintaining thorough knowledge of the law and local police ordinances.
7. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
8. Follows preventative security programs as laid out by the management.
9. Approach all encounters with guests and employees in a friendly, service-oriented manner.
10. Perform any other duties as requested by management.
Education and Experience:
1. Prior experience in security, safety or loss prevention function is preferred.
2. Must have First aid & CPR certification from relevant authorities.
3. Must be able to evaluate and select among alternative courses of action quickly and accurately.
4. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
5. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
6. Ability to work a flexible schedule including weekends and public holidays.
The standard expected work week is 45 hours, but actual schedules depend on business needs.
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
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