IT Associate.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this role include but are not limited to:

Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to resolve them.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Provide a broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments

Document all user support tasks, including research and resolution in our incident management system

Participate in Technology-driven projects at the regional and/or local level

Use clear, concise and grammatically correct communication, in a structured way, when connecting with others.

Be proactive and able to practice agility when situations require

Able to build/sustain both internal and third-party relationships

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Uphold the firm's code of ethics and business conduct

Capabilities:

Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile Operating Systems and VoIP/telecom technology

Familiarity with video conferencing systems, printers and peripheral device support

Working knowledge of hardware, software and network troubleshooting, including imaging and configuration of laptops and mobile devices

Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning

Understanding of technology service management processes for ticket management and SLA adherence (ITIL will be considered an asset)

Customer focused with a continuous improvement mindset

Confidence in ability to work in a highly technical and ever-changing work environment

Complies with standard operating procedures and checklists in delivering quality solutions and service.

Adaptable and able to work within tight deadlines, demonstrating flexibility

Exceptional organizational skills and the ability to self-prioritize

Strong diagnostic skills to identify root causes and escalate unresolved issues to Level 2 or vendor support

Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact

Ability to maintain and update IT Asset inventory in compliance with asset management policies

Delivery quality education and training to users when necessary, using a variety of techniques and mediums

Education/Experience Requirements:

Minimum of an Associate Degree in Information Technology (or higher)

1+ year of experience preferred

Total Rewards:

Salary range starting at CI$47,250 with a bonus opportunity, 20 days of vacation, additional paid firm closures, medical coverage shared for your family, professional development, work from home and everyday flexibility opportunities as agreed.