Hr manager.

HR Manager
Department: Human Resources

Join One of Cayman's Most Dynamic Hospitality Businesses
Are you looking for a role where no two days are the same?
Mise en Place is seeking an experienced, proactive and highly organised HR Manager to lead all aspects of people operations across a growing hospitality group comprising Events, Private Chef Catering, Baristas, Schools Catering, Warehouse Operations and Corporate Support functions.

Supporting 100 employees across six operational locations, this role requires a professional who can confidently balance strategic business initiatives with the realities of a fast-paced hospitality environment. The successful candidate will partner closely with senior leaders to support organisational growth, workforce planning, employee engagement and operational excellence while remaining hands-on in the day-to-day delivery of HR services.

This is not a traditional HR role. One moment you may be developing leadership initiatives, workforce plans, succession strategies or compensation reviews, and the next you could be supporting an employee concern, managing a complex immigration matter, drafting employment documentation or partnering with managers to overcome an operational challenge or scheduling staff work weeks.
The HR Manager manages a high volume of employee documentation and correspondence, including contracts, offer letters, salary review letters, promotion letters, disciplinary documentation, policy communication and employment verification requests, whilst ensuring accuracy, confidentiality and legal compliance.

The HR Manager serves as a highly visible point of contact for employees and managers across the Group, regularly supporting 10-15 employee enquiries or walk-in consultations per day covering payroll, leave, benefits, immigration, scheduling, employee relations, workplace concerns and general HR guidance.
The role regularly supports and interacts with: Drivers, Baristas, School Canteen Staff, Warehouse Employees, Chefs and Catering Personnel, Events Team Members, Supervisors and Managers, Senior Leadership
Hospitality is a seven-day-a-week industry and flexibility is essential. Occasional evening and weekend work may be required to support operational requirements, recruitment activities, employee engagement initiatives and company events. This is an exciting opportunity for someone who enjoys challenge, thrives on variety, enjoys working with people and wants to make a meaningful impact on organisational culture, employee engagement and business success.

Key Responsibilities
Strategic HR & Business Partnership
• Partner with senior leadership to align people strategies with business goals and growth plans.
• Support workforce planning, succession planning and organisational development initiatives.
• Provide strategic guidance and coaching to managers on people-related matters.
• Lead and support leadership development, employee engagement and culture-building initiatives.
• Contribute to continuous improvement projects and operational efficiencies across the business.
Recruitment & Workforce Planning
• Manage end-to-end recruitment activities across multiple business units simultaneously.
• Develop and maintain recruitment strategies that attract high-quality candidates.
• Coordinate onboarding activities and support successful integration into the business.
• Support Caymanian recruitment, development and succession planning initiatives.
• Build talent pipelines to support business growth and operational continuity.
Immigration & Workforce Compliance
• Manage high volumes of work permit applications, renewals, amendments, transfers and supporting documentation.
• Maintain the Group's Business Staffing Plan and workforce compliance requirements.
• Liaise with government agencies, regulatory bodies and external partners.
• Monitor legislative updates and proactively manage compliance risks.
• Maintain accurate employment and immigration records.
• Support recruitment advertising and screening activities in accordance with regulatory requirements.
Employee Relations & Performance Management
• Act as a trusted advisor on employee relations matters.
• Support investigations, grievances, disciplinary processes and conflict resolution.
• Guide managers through performance management discussions and employee development plans.
• Promote a fair, respectful and inclusive workplace environment.
• Support employee wellbeing and engagement initiatives.
Compensation, Benefits & Payroll Coordination
• Coordinate salary reviews and benchmarking exercises across the organisation.
• Support the administration of healthcare, pension, employee benefits and reward programmes.
• Work closely with Finance to ensure payroll-related information is accurate and timely.
• Monitor workforce costs and provide HR-related reporting and recommendations.
Contracts, Documentation & Compliance
• Draft and issue employment contracts, variation letters and employment-related correspondence.
• Maintain job descriptions and employment records across all departments.
• Track probation reviews, contract renewals and employment status changes.
• Ensure compliance with Cayman Islands labour, pension and health insurance requirements.
• Maintain HR records for audit and compliance purposes.

HR Systems & Technology
• Manage and optimise HR, payroll and scheduling platforms.
• Support and maintain systems including TCP Humanity, Blue Bison and other workforce management tools.
• Generate HR reports, dashboards and workforce analytics.
• Identify opportunities to automate and improve processes through technology and AI-powered solutions.
• Train managers and employees on HR systems and procedures where required.
The successful candidate will be technologically confident, enjoy learning new systems and have a strong interest in improving processes through innovation and digital tools.
Qualifications & Experience
• Bachelor's Degree in Human Resources, CISHRP, Management or a related field.
• Minimum of 5-7 years' progressive human resources experience, preferably within hospitality, food service, tourism, retail or another fast-paced, multi-site environment.
• Demonstrated experience supporting multi-site operations, high-volume employee enquiries, recruitment, onboarding, employment documentation and day-to-day HR administration across a diverse workforce.
• Strong working knowledge of Cayman Islands Labour Law, pension requirements, health insurance requirements, immigration/work permit processes, WORC procedures and workforce compliance. CISHRP certification, active CISHRP membership or equivalent HR professional development would be highly advantageous.
• Demonstrated experience managing high-volume recruitment, employee relations and workforce compliance activities.
• Ability to manage competing priorities, frequent interruptions and multiple employee enquiries while maintaining professionalism, confidentiality and accuracy.
• Experience working with HRIS, payroll, scheduling and workforce management systems; experience with TCP Humanity, Blue Bison or similar platforms would be an advantage.
• Excellent communication, stakeholder management and organisational skills.
• Strong attention to detail and ability to work independently with minimal supervision.
• Comfortable balancing strategic initiatives with operational responsibilities.

Selection Process
Following the closing date, shortlisted candidates will be invited to participate in a three-stage recruitment process:
Stage 1 Initial interview to discuss your background, experience and provide an opportunity to learn more about the role and organisation.
Stage 2 Presentation Assessment. Candidates will be asked to prepare and deliver a concise 3-4 slide presentation on a people, culture or business-related topic. Full details will be provided to shortlisted applicants.
Stage 3 Final interview with senior leadership.

Other Requirements
• Clear Police Clearance Certificate.
• Flexibility to support operational business requirements when necessary.
• Caymanians and Permanent Residents are strongly encouraged to apply.