Housekeeping Supervisor.

Responsibilities:

• Supervise all aspects of the housekeeping operation to ensure the department services are delivered with the aim of exceeding guest expectations to both guests and internal customers.
• Optimize productivity and ensure housekeeping operations runs within budgeted financial framework.
• Assist in the monitoring and review of quality standards for the department.
• Ensure brand standards are adhered to.
• Partake in the selection of new associates; conduct regular coaching and development reviews.
• Foster a sense of team spirit among the housekeeping associates; ensure engagement and best possible service is provided to internal and external customers.
• Ensure all associates work in a safe environment.
• Analyze and respond to feedback, guest satisfaction and employee satisfaction information; give a positive commitment to continuous improvement of product and performance.
• Effectively communicate with internal departments to ensure guest requests are exceeded.
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories.
• Must maintain a professional image and demonstrable leadership skills.
• Perform Housekeeping Attendant duties, as needed.
• Contribute to performance evaluations as needed.

Qualifications:

• Minimum three (3) years experience in a housekeeping leadership role in a hotel required.
• Ability to handle multiple tasks and work well in an environment with time constraints.
• Ability to troubleshoot effectively.
• Detail-oriented with good organizational skills, performing work accurately and efficiently.
• Demonstrated excellent communication skills, both oral and written.
• Strong computer skills, Microsoft Office (Word, Excel, PowerPoint)
• Ability to lift up to 30lbs; sit, stand, walk for an extended period of time to perform work.
• Must work a flexible schedule including outside of normal business hours i.e. evenings, weekends and public holidays, as needed

Pay Rate: USD$8.00 - USD$14.00 per hour + plus gratuities

Benefits: In accordance with Cayman Islands law

Location: Hampton By Hilton, Grand Cayman

Employment Type: Full Time