Assistant Housekeeping Manager.

Job Title: Assistant Housekeeping Manager
Company: Governors Village
Location: 1240 West Bay Road
Salary Range: 2,800 to 4,000 KYD per month
About Governors Village:
Governors Village is a mixed use multifamily development featuring a total of 108 units, 254 bedrooms. We offer a unique split accommodation inventory catering to both short-term tourism stays and long-term full-time residences. Our unit mix includes 1, 2, 3, and 4-bedroom units, in addition to a range of public areas, including the lobby, gym, laundry room, commercial offices, and all back-of-house areas.
Position Overview:
We are seeking a dynamic and experienced Assistant Housekeeping Manager to oversee the cleanliness, maintenance, and organization of all guest accommodations, public spaces, and back-of-house areas within Governors Village. The Assistant Housekeeping Manager will play a critical role in ensuring the highest standards of cleanliness, comfort, and service for both short-term and long-term residents, contributing to an exceptional living experience.
Key Responsibilities:
Supervision and Team Management:
• Lead and manage a team of housekeeping staff, including hiring, training, and performance evaluations.
• Develop schedules, assignments, and work plans to ensure efficient cleaning operations.
• Foster a positive and motivated work environment among housekeeping staff.
Cleaning and Maintenance:
• Oversee the daily cleaning of all guest accommodations, public areas, and back-of-house spaces.
• Ensure that all cleaning activities meet or exceed established cleanliness standards.
• Monitor inventory and order cleaning supplies as needed.
Quality Control:
• Conduct regular inspections of all areas to maintain quality control and identify areas for improvement.
• Address guest complaints or concerns related to housekeeping promptly and effectively.

Safety and Compliance:
• Enforce safety guidelines and compliance with all relevant health and safety regulations.
• Develop and maintain housekeeping procedures and protocols to ensure efficient and safe operations.
Budget Management:
• Assist in the development and management of the housekeeping department budget.
• Control costs through efficient resource utilization and procurement.
Guest Satisfaction:
• Monitor guest feedback and promptly address any housekeeping-related concerns or requests.
• Strive to ensure a delightful living experience for all residents and short-term guests.
• Implement strategies to continuously improve guest satisfaction.
• Ensure all operations align with LQA (Leading Quality Assurance) standards to provide exceptional service quality.
Vendor Management:
• Collaborate closely with the contracted third-party vendor to ensure seamless integration.
• Supervise their performance and maintain a harmonious working relationship.
• Ensure consistent adherence to cleanliness standards and contractual obligations.
Communication:
• Collaborate with other departments, such as maintenance and front desk, to ensure seamless operations.
• Maintain open and effective communication with guests and residents regarding housekeeping services.
Special Projects:
• Plan and execute deep cleaning schedules of long-term tenants.
• Manage seasonal maintenance tasks and special projects aimed at enhancing the overall aesthetic appeal and cleanliness of the property.
• Coordinate with other departments as needed to ensure project success.
• Manage housekeeping maintenance tasks, including preventative unit maintenance and upkeep such as FF&E (Furniture, Fixtures, and Equipment) replacement and repairs.

Report Generation:
• Prepare regular reports on housekeeping activities, including performance metrics, inventory levels, and compliance status.
• Present these reports to management for review and action.
• Utilize data to drive continuous improvement in housekeeping operations.
Staffing and Scheduling:
• Liaise with the contracted housekeeping vendor to coordinate staffing schedules.
• Manage shifts and coverage to ensure optimal coverage for all housekeeping operations.
• Monitor staff performance and provide feedback for improvement.
System Efficiency:
• Utilize our housekeeping management software to automate and streamline housekeeping operations.
• Ensure efficient scheduling, inventory management, and task assignment through the system.
• Monitor and analyze performance metrics to identify areas for improvement and implement necessary changes.
• Ensure staff are trained and proficient in using the system to maximize operational efficiency.
Requirements:
• Experience: Must have a minimum of 5+ years of experience in housekeeping, with at least 3 years in a leadership role such as Housekeeping Supervisor or Head Housekeeper in a 5-star hospitality setting with a minimum of 200+ bedrooms property.
• Leadership Skills: Must have strong leadership and team management skills with a proven track record of improving team efficiency and effectiveness.
• Financial Proficiency: A proven ability to manage and optimize housekeeping department budgets is a must, with experience in cost control, resource allocation, and financial reporting.
• Organizational Abilities: Must possess excellent organizational and time-management abilities to ensure smooth operations and adherence to schedules.
• Technical Knowledge: Must have in-depth knowledge of cleaning techniques and equipment, along with familiarity with health and safety regulations.
• Customer Service: Must demonstrate exceptional customer service and communication skills to effectively handle guest interactions and resolve issues.
• System Proficiency: Must be proficient in using computer software for scheduling, inventory management, and data analysis. Advanced Excel skills are a must.
• Flexibility: Must have the ability to work flexible hours, including evenings and weekends, as needed to meet the demands of the role.
Closing date for applications is October 16th, 2026.
Application Process: Interested candidates who meet the outlined qualifications are encouraged to submit their resume along with a compelling cover letter demonstrating their relevant experience and suitability for the position. Applications should be emailed to manager@gvcayman.com