RESPONSIBILITES INCLUDE:
• Delivers exceptional service consistently.
• Greets each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• Recognizes regular guests and greets them by name.
• Offers guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness.
• Serves and clears food and beverage items in an unobtrusive and professional manner.
• Familiar with the menu, including preparation, ingredients and description.
• Familiar with the wine list and wine and beverage service including stemware used.
• Completes opening and closing side work as assigned and has all tables set according to standard.
• Provides confident and educated advice on menu options as well as food and beverage pairings, including specials for the day.
• Serves any dishes to guests while explaining the contents and preparation.
• Presets tables with appropriate items for each course when necessary.
• Follows the established procedures to ensure knowledgeable, correct and efficient order taking.
• Carries trays with all food and beverage items.
• Resets tables quickly and efficiently.
• Ascertains a guest’s satisfaction and handles any problem which may arise by informing a manager of the problem and how it was resolved.
• Recognizes and addresses potential intoxicated, disruptive or undesirable guests.
• Conducts self in a professional manner at all times to reflect the international hotel standards.
QUALIFICATIONS:
• Minimum 3 years’ of relevant experience.
• High School Diploma or Equivalent.
• Strong menu/wine/beverage knowledge with pairing expertise.
• Strong understanding of international service standards across casual dining concepts.
• Extensive knowledge and practical experience in implementing fine dining service standards.
• Excellent communication, multitasking, and problem-solving in a fast-paced environment.
• Physical ability to carry trays, stand for extended periods, and navigate outdoor/indoor spaces.
• Flexible to work all shifts, including weekends, evenings, public holidays, and across different outlets as
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
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