Assistant Branch Manager.

What is the opportunity?
To lead and coach a team of sales and service professionals to deliver sound financial advice through exceptional client experience. As a leader, you have responsibility for the performance and contribution of your team and as a member of the branch leadership team the full team, through ongoing development of employees, consistent routines to ensure a high level of employee capability and engagement. You represent RBC within the community/area/market, building RBC presence and sourcing business opportunities. You share in the common goals, purpose, vision, and values with other RBC partners, building relationships and encouraging collaboration across all roles.

What will you do?
• Ensure your team demonstrates an understanding of the market, industry, and clients through discovery, to present solutions that directly address the client’s financial needs, deliver an exceptional client experience and bring value to our clients
• You are a managing partner with the Branch Manager, sharing responsibility for the branch sales performance, cash management, operational effectiveness, client and employee experience
• Coach your team to achieve strong business performance by deepening existing client relationships and supporting new client acquisitions through high employee engagement, capacity building, coaching and practice management routines, empowering team to reach their optimum performance
• Champion digital enablement and ensure your team takes every opportunity to introduce, educate and guide clients to the convenience and flexibility of online and mobile digital solutions
• You directly interact with clients through your retailing activities, observational coaching, trailer calls and managing client escalations
• You are accountable and you take appropriate actions to close gaps identified through operational, credit and compliance reviews and reports
• You plan and actively participate in market/community/area events and business development activities to expand and strengthen RBC’s brand and reputation in the market/community/area. You build personal Centre of Influence in the community with a focus on building business through active referrals to the branch and specialized sales forces.

What do you need to succeed? Must-have
• Demonstrated passion for exceptional client experience and provide financial solutions to meet client needs
• Minimum of 5 years’ banking experience with at least 3 years credit experience (operations experience will experience in the advice and sale of mutual funds where offered by RBC
• Demonstrated leadership, strong coaching, people development and mentoring skills
• University degree in Business, Finance, Banking or equivalent qualifications (consideration will be given to individuals pursuing a degree)
• Ability to multi-task and prioritize, balancing employee, client and operational activities
• Strong verbal and written communication skills

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A competitive compensation package including salary and pension
• Health insurance and comprehensive benefits
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.