Team Leader.

The Barista Team Leader works closely with the Executive Chef to deliver an exceptional customer service and culinary experience at the Barista’s, in a timely and professional manner.

The Barista Team Leader will coordinate and oversee the daily operations of the Barista’s, supervise the employees and will foster a culture of passion, excellence and innovation, whilst driving high sales and maximizing profit.

Responsibilities

Customer Service and Operations
• Oversee the day-to-day operations of 3 Barista’s across 3 locations, ensuring the products and service is to the highest standard.
• Ensure standards are consistent across the Barista’s and the team provide a friendly, passionate and courteous service.
• When necessary, assist all team members with their duties including preparing food, drinks, cleaning, and sales.
• Increase sales by promoting products and implement innovative ways to reach maximum profitability.
• Responsible for cash handling and settling the POS, on a daily basis.
• Ensure menus are posted for attention, on a weekly basis.
• Develop a strong relationship with the Facility Manager at each Barista site and act as an ambassador for MEP.
• Resolve any customer issues in a courteous and timely manner.
• Submit weekly reports to give an overview of the week, incidences and drops, hikes in menu items or any other relevant updates.
• Evaluate sales data and gather customer feedback. Suggest ways of improving the Barista menus, efficiencies, sales and costing of goods, working alongside the Sales and Marketing Manager.

Inventory and Costs
• Identify stock requirements and order supplies, on a daily basis.
• Deal with suppliers and check that the correct order has been delivered at the quoted prices, return any unfit goods and secure a credit note for any returned items.
• Submit a monthly inventory to accounts department and control inventory levels.
• Monitor inventory and Notify MEP management immediately if you suspect a security issue.

Health and Safety
• Ensure employees are following food safety guidelines.
• Oversee that the work areas are clean and employees use the correct utensils and kitchen equipment.
• Have oversight of garbage removal and ensure it is disposed of in a timely manner and ensure nothing is lying around.
• Maintain kitchen and equipment. Notify the local Facility Manager and Operations Manager if there are any issues.
• Maintain high standards of sanitation and comply with laws and regulations.
• Keep abreast of and comply with the latest health and safety laws and regulations.

Team Leadership
• Provide effective supervision, motivation and training to the Barista employees, whilst maintaining a positive work environment.
• Schedule employee shifts. Monitor employee hours and submit timecards to HR department fortnightly for payroll.
• Conduct regular one to ones with staff, providing positive and constructive feedback, gather feedback and discuss development.
• Evaluate staff performance and submit annual review to the HR department.
• Ensure staff lunch is available daily.
• Coach and support the staff across all Barista’s, providing them with mentorship and training.
• Ensure employees are adhering to the Company policies including Uniform and Phone policies.
• Assist with new hires, including recruiting, interviewing, training and discipline.

Key Qualifications and Skills

• Basic food and hygiene knowledge. Certification is an advantage.
• 2 years + proven experience working as a Cafe Team Leader in a fast-paced environment.
• Strong leadership and people management skills, with the ability to motivate, inspire and develop teams.
• Proficient in IT and computer literate. Be able to analyse data effectively.
• Be able to multitask and work under pressure in a fast past environment, while maintaining quality service.
• Have exceptional time management skills.
• Be able to work as part of a team with a positive attitude.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Use initiative, priorities tasks and work efficiently.
• Must have stamina as the job requires the ability to stand on feet for long periods of time.
• Be able to lift 50Lbs.
• Must be fully literate in English (both written and oral) to read and understand items such as instructions, warning labels on chemicals, equipment manuals.
• Have excellent personal hygiene and have a good working knowledge of hygienic food handling.
• Happy to work in a fast paced environment which can be noisy at times, with hot surface, chemicals and solvents.