Stewarding Supervisor.

Stewarding Supervisor
(This position includes Evenings and Overnight Shifts)

Supervisory position responsible for supervising and ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Assist management in training, scheduling, motivating and coaching employees, to ensure optimum performance, achieve the highest level of guest engagement and maximum profitability and serve as a role model for employees.

Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Set up banquet area/room, ensuring cleanliness and proper set up. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies. Communicate with guests and other employees to confirm guest needs are met. Monitor staff to confirm team is working together. Direct final breakdown and clean-up of function rooms. Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, back aisles and storage areas). Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Communicate food needs clearly to the kitchen and in a timely manner. Respond and try to fulfill any special banquet event arrangements requested by the guest.

The ideal candidate must have:
• Hospitality Graduate or Certified Service Professional preferred
• Minimum 2+ year’s previous food and beverage/stewarding experience required and minimum of 1 year in a supervisory role in the stewarding department at the Luxury Forbes 5-Star resort/hotel required.
• Excellent communication, verbal and written in English
• Strong organizational skills required, must be detailed oriented
• Familiarity with food and beverage cost controls.
• Excellent guest service skills and flexible schedule
• Be willing to work inside and outside under various weather conditions
• Be able to work evenings, overnight, weekends, and holidays
• Flexible work schedule