Spa Coordinator
Responsible for coordinating Spa reservations, group bookings and special requests. Promote and up sell all spa products and services. Provide a warm and friendly welcome to all guests, enhance Spa experience, and handle guest inquiries and opportunities. Answer all e-mails in a timely manner. Send Spa confirmation to all guests daily. Educate guests about Spa services, Spa products and personalize recommendation based on guests needs. Consistently communicate with other team members to ensure smooth operations and five star customer service. Keep work areas clean and organized.
Must be able to stand for long hours and multi task. Must enjoy interacting with guests, working as part of a busy team in a fast-paced environment. The ideal candidates will have:
• Excellent phone etiquette, verbal and written communication, administration and computer skills and sales skills required
• Handle cash transactions accurately.
• Previous front desk/spa operations experience in a 4/5 star hotel required.
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
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