SALES REPRESENTATIVE/GENERAL HELPER/CUSTOMER SERVICE AGENT.

RD CONSULTANT T/A TWENTY TWO THRIFT SHOP seeking a qualified, reliable Customer Service Agent to work twenty hours per week at RDM Agency. Additionally, this individual will serve as a Sales Representative/General Helper for twenty-five hours per week at Twenty Two Thrift Shop.

Duties will include:
Provide excellent customer service by answering inquiries via phone, email, WhatsApp, and in person.
Provide accurate information, product recommendations, and guidance on company services.
Prepare and process US and Canadian visas, Cayman and UK passports, company incorporations, trade and business licenses, tobacco and liquor licenses, work permits, permanent residency, and naturalization documents.
Maintain accurate customer records and follow up on inquiries and applications.
Assist customers with product selection, purchases, returns, and promotions.
Process payments using the POS system and maintain accurate pricing.
Receive, organize, and restock merchandise while maintaining attractive displays.
Monitor inventory and report low stock levels.
Keep the store clean, organized, and presentable.
Communicate customer feedback and concerns to management and attend required meetings.

Qualifications:
3-4 years of experience in sales and customer support.
Proven Basic Accounting knowledge and computer proficiency.
Ability to stand for long periods.
Knowledge of point-of-sale software.
An accurate working knowledge of Quick Books.
Understanding of the sales process and dynamics.
A commitment to excellent customer service.
Excellent written and verbal communication skills.
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
Experience using computers for a variety of tasks.
Competency in Microsoft applications, including Word, Excel, and Outlook.
A command of the English Language (Oral & written)
Data Entry (Word, Excel, and Quick Books Books.
Manage large numbers of phone calls.
Generate Sales Leads.
Able to work comfortably in a fast-paced environment.
Must be able to work on weekends and holidays.
With a clean police record.