Responsibilities
Leading, managing and guiding the guest services and concierge teams, including creating and updating standardized operating procedures;
Conducting regular concierge meetings to review guest requests;
Obtaining and recording guest arrival and departure information;
Editing and updating concierge communications;
Coordinating services and excursions for guests in residence;
Managing strong relationships and agreements with external vendors and service providers;
Meticulously planning exceptional guest itineraries and responding to guest requests;
Reviewing and editing guest communications;
Providing excellent guest service and artfully addressing guest concerns;
Maintaining Company systems for tracking and fulfilling guest requests and financials;
Ensuring that teams meet Company standards for exceptional guest service;
Handling guest complaints and concerns in an efficient and timely manner;
Performing additional responsibilities as may be assigned by the Company from time to time;
Maintaining discretion and confidentiality at all times.
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
Open on the WORC portal →Schooner watches every job posted in Cayman, not just WORC — recruiters, employer career pages, classifieds. It scores each one against your background and drafts the application, in a chat thread. Free for seekers, private pilot for now.
Join Schooner's waitlistSchooner is in a private pilot. Leave your email and we'll invite you as we open more places.
This joins Schooner's pilot, not the application for the Guest Services Supervisor/Concierge role — that still goes through WORC.
That doesn't look like an email address — mind checking it?
We'll only use this to invite you to Schooner. Privacy
We'll be in touch as we open more places.