Customer Solutions Specialist.

CUSTOMER SOLUTIONS SPECIALIST

Company: Lee's Office Products Ltd.
Location: George Town, Grand Cayman
Employment: Full-Time
Salary: KYD 8.75 - 10.00 per hour (paid biweekly)
Hours: 40–45 hours per week

POSITION SUMMARY
Lee's Office Products Ltd. is seeking a reliable, proactive, and customer-focused individual to provide exceptional customer service, assist with sales, process orders, and support daily retail operations. The ideal candidate must demonstrate initiative, strong communication skills, and the ability to multitask in a fast-paced environment.

KEY RESPONSIBILITIES
Assist customers with product selection, inquiries, and purchases.
Recommend suitable office supplies, stationery, furniture, and equipment.
Operate POS systems and accurately process sales transactions.
Process orders, prepare quotations, and follow up with customers.
Coordinate order fulfillment with warehouse and delivery personnel.
Maintain retail displays, replenish stock, and assist with inventory control.
Respond professionally to telephone and email inquiries.
Support administrative duties and daily store operations.
Promote sales through product recommendations and cross-selling.

QUALIFICATIONS & REQUIREMENTS
Minimum 2 years' experience in retail, sales, or customer service.
High School Diploma or equivalent.
Strong communication, organizational, and problem-solving skills.
Computer literacy and familiarity with POS systems.
Ability to multitask, work independently, and take initiative.
Must be punctual, dependable, professional, and team-oriented.
Knowledge of office supplies or equipment is an advantage.
Ability to stand for extended periods and lift up to 40 lbs.

WORKING HOURS
Monday–Friday: 8:15 AM–5:15 PM (1-hour unpaid lunch).
Saturday: 9:00 AM–3:00 PM, as scheduled by management (1-hour unpaid lunch).
40 regular paid hours per week, increasing to 45 when scheduled on Saturday. Additional hours may be required during peak periods.

COMPENSATION & BENEFITS
KYD 8.75 - 10.00 per hour, commensurate with experience, paid biweekly. Health Insurance, Pension, Paid Vacation, Public Holiday Entitlements, and Employee Discount.

APPLICATION
Submit resume and supporting documents to info@leesoffice.ky.