Our Beauty Advisor/ Sales is the key to delivering this amazing experience for our customer and we hire the very best who are passionate about our brand and our products.
If you are inspired by the luxury beauty industry, have a passion for customer service and love being part of a winning team
Job Responsibilities:
• Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized recommendations on beauty products and fragrances. Assist customers with product selection and provide detailed information on application techniques.
• Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Penha. Have an in-depth understanding of the features and benefits of different brands. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
• Sales and Goals: Proactively engage customers to drive sales and meet individual and store sales targets. Recommend additional products, upsell complementary items, and promote Penha's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
• Brand Representation: Embody the Penha brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of fragrances, makeup counters and displays. Act as a brand ambassador by actively promoting Penha's values and offerings.
• Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
• Cross Trained: Assist at the cash desk during busy periods, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store.
Requirements:
• MUST have 3-4yrs experience as a Beauty Advisor Sales
• MUST be able to provide consultation of skin care & cosmetics.
• MUST be able to use POS system
• Friendly and outgoing personality
• Superior customer services skills including strong communication skills
• Possesses drive, is goal-oriented, has an entrepreneurial outlook
• Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
• A team player who possesses the ability to work in a learning environment
• Ability to communicate effectively with customers, peers and management
• Flexible and dependability with schedules including nights, weekends & Holidays
• Must be able to carry 25 pounds and able to stand 8 hours a day
This vacancy is listed on WORC, the Cayman Islands government job portal. Applications go through the official channel.
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