AIRLINE AGENT/PORTER.

The Airline Agent will be partial responsibility for the following areas:
Dealing with passenger inquiries about flight departures and arrivals
Checking in passengers and giving seat numbers
Providing boarding passes and luggage labels
Telling passengers about luggage restrictions
Weighing baggage and collecting any excess weight charges
Taking care of people with special needs, and unaccompanied children
Able to announce incoming and outbound flights
Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Possess ability to greet and assist all customers in a prompt, friendly and courteous manner over the phone and in person.
Ability to use airline computer systems to work functions.
Work independently without direct supervision.
Ability to stand in one location consistently for long hours (3-4 hours at a time)
Must be able to arrive at work on a regular and timing basis

The Porter will be responsible for escorting wheelchair bound passengers safely at the airport for both incoming and outgoing flights, baggage handling and related tasks.

REQUIREMENTS FOR THE POSITION OF AIRLINE AGENT/PORTER.

 A pleasant personality, people oriented, excellent customer service skills with a polite and professional approach and ability to communicate effectively with the coworkers and follow instructions of the seniors and maintains an understanding of and follows all applicable policies and procedures.
 Willing to work shift system including long hours, reporting for duty early in the morning and working late shifts including weekends, holidays and day offs as needed including hurricane preparedness and other national disasters.
 Reliable and Dependable. Excellent track record of punctuality and regular attendance.
 Strong oral, reading, written, communication, comprehension and math skills
 Computer literate with working knowledge of Microsoft office and knowledge of airline software systems would be an advantage.
 The ability to solve problems and to deal tactfully with upset or angry individuals.
 Be able to work in a goal driven environment and under strict deadlines and multi task and manage numerous priorities at once and provide positive and constructive feedback
 Must be detailed oriented and knowledge of airline software systems would be an advantage
 Willing to work outside in all types of weather conditions with exposure heat, dust, loud noises etc.
 Physically fit and strong, able to lift 50 pounds comfortably.
 Must always be safety-minded while working.
 High stress tolerance and ability to work under pressure situations and ability to work with minimal supervision.
 Ability to work individually or part of a team
 A valid driver’s license with clean driving record would be an asset.
 Ability to meet all mandatory regulatory requirements
 Vaccinated or will to be vaccinated against COVID-19
 Clean police record and must be willing to undergo pre-employment and post-employment drug tests